ECOROAD Shipping Protection Plan

 

Worry Free Delivery Powered by Seel

Ride with confidence. Add shipping protection at checkout and enjoy worry-free delivery from our warehouse to your doorstep. 🛴

 

1. What Is Shipping Protection?

ECOROAD partners with Seel, a global logistics protection provider, to safeguard your order against unexpected shipping issues. Customers covered by Seel protection receive priority support throughout the process.

When you add Shipping Protection at checkout, your order is covered for:

• 📦 Package loss
• 🔧 Shipping-related damage
• ⏱ Delivery delays

This optional service ensures a fast and simple claim process without waiting for long courier investigations.
(Protection is activated once the order is shipped.)

 

2. Why Add Shipping Protection?

Electric scooters are large, high-value items. Shipping protection gives you:

• Peace of mind on every order
• Faster compensation decisions
• Dedicated claim portal
• No complicated courier disputes

For just a small fee at checkout, your ride is fully protected.

 

3. Coverage Details

📦 Package Loss

A package is considered lost when:

• Domestic orders: no delivery or tracking updates for 30+ days after shipment
• Cross-border orders: no delivery or updates for 60+ days
• Or tracking explicitly shows “lost”

Compensation:

• Up to 100% of the order value (excluding shipping and protection fees)

 

🔧 Shipping Damage

If your scooter arrives damaged due to transportation:

• Claim must be submitted within 7 days of delivery
• Provide photos of: Outer packaging / Damaged product
  

Compensation:

• Partial or full refund based on damage severity 

 

⏱ Delivery Delay

If your order is significantly delayed:

• Domestic: not delivered within 10 days after shipment
• Cross-border: not delivered within 30 days

Compensation:

• Fixed goodwill compensation (amount determined by Seel) 

Note: Delay claims do not affect future loss or damage claims.

 

4. How to File a Claim

Filing a claim is simple and takes only a few minutes:

1. Visit the Seel Resolution Center
2. Enter your order information
3. Select the issue type
4. Upload required photos or documents
5. Submit and wait for review

Most claims are processed within a few business days.

 

5. Important Purchase Rules

Please review before adding protection:

• Available only at checkout
• Cannot be added after shipment
• Becomes active once the order ships
• Non-refundable after activation

 

6. Claim Time Limits

 

7. Tips for a Smooth Claim

To ensure fast approval:

• Inspect the package upon delivery
• Take photos before opening if damage is visible
• Keep the shipping label and packaging
• Record an unboxing video if possible

 

8. Frequently Asked Questions

• Can I add protection after placing the order?
  No. It must be added during checkout.
• Can I cancel the protection?
  Yes, only before the order ships.
• Does delay compensation affect other claims?
  No. You can still claim for loss or damage later.

 

9. Need Help?

• ECOROAD Support: for order and shipping questions
• Seel: for claim processing and compensation

Our support team will gladly assist you with any claim-related documents.