Frequently Asked Questions
Buying
Are there any extra discounts big deal / secondary purchase?
Yes, we will offer more surprise discounts to repeat customers and those with large orders! Please consult our customer service to claim your exclusive discount code!
Can I get some discounts?
Yes, you can learn about our discount events from the announcement bar and homepage, and our website guarantees the lowest prices available online during the same period--don’t miss out!
How can I buy an ECOROAD Electric Scooter in Canada or UK?
We warmly welcome our Canadian and British customers!
You can purchase ECOROAD Electric Scooters through our official Canada website: https://ca.ecoroad.com/
You can purchase ECOROAD Electric Scooters through our official UK website: https://uk.ecoroad.com/
Shipping
Are your products available for delivery throughout the United States?
Currently, shipping is not available to Hawaii or Alaska. We apologize for the inconvenience.
How do I track my order?
Once you place an order, you will receive an email from us with the corresponding order inquiry method and order tracking. You can check your order progress at any time.
Can I make address/order modifications?
We are unable to make any modifications or changes to an order once it has been placed. If you wish to make any changes you may cancel your order and place a new order with the correct information.
Does ECOROAD offer shipping protection service?
Yes. We offers Seal’s Worry-Free Shipping Protection service at checkout. For a small additional fee, you can get coverage for lost, damaged, or stolen packages with high-value compensation support. For more details, please visit our Shipping Protection page.
About Scooter & Riding
How to install my ne
This is a sample answer for a frequently asked question. You can edit this content to provide relevant information for your customers.
How to change gears?
Quickly the power button TWICE to switch gears. 4 Gears: ECO, D, S and push assist mode.
How to turn on/off the headlight?
Only press the power button ONCE to turn on/off headlight.
How to switch between MPH and KM/H?
Quickly press the power button THREE TIMES to switch between MPH and KM/H.
What's the suggested tire pressure?
40 PSI/2.8 BAR.
How to turn on/off cruise control?
Quickly press the power button FOUR TIMES to turn on/off Cruise Control.
Can I ride at a lower speed?
Yes. Select a lower speed mode when available and adjust your throttle input to maintain a comfortable speed. Always follow the speed limits and riding rules that apply to your location.
Where can I ride my electric scooter?
Riding rules vary by location. In California and New York, restrictions may apply to sidewalks, roads, and bike lanes. Check local regulations and use permitted routes.
Can I carry a passenger by ECOROAD Scooter?
No. All the ECOROAD E-Scooters are designed for one rider only. Never carry a passenger unless the vehicle is specifically designed and legally approved for multiple riders.
What should I check before my first ride?
Check the brakes, tires, lights, battery level, and throttle response. Start in a lower speed mode in a safe, permitted area, wear protective gear, and read the owner's manual before riding.
Error Codes
What Does Error Code E2 Mean On E-Scooter?
Check whether the motor phase wires are damaged or have other damages, Replace the controller.
How Do I Fix Error Code E3 On E-Scooter?
E3 means the electronic brake error, Check whether the electronic brake of the brake handle is damaged. If there is no problem such as being stuck when starting up, replace the brake handle with a new electronic brake.
What Does Error Code E5 Mean On E-Scooter?
E5 means low-voltage protection, when E5 shows up, pls charge the scooter for a while, then the E5 will disappear automatically, if the E5 still exists after charging, then pls replace the battery.
What Does Error Code E6 Mean On E-Scooter?
1.Check if there is an abnormality in the connector between the instrument panel and the main communication cable. Try to unplug and replug it. Check the connector between the controller and the main cable and try to unplug and replug it.
2.If the problem cannot be solved, please replace communication cable.
What Does Error Code E7 Mean On E-Scooter?
The supply voltage is higher than the maximum supply voltage of the controller, please replace battery.
How Do I Fix Error Code E8 On E-Scooter?
Please replace controller.
How Do I Fix Error Code E10 On E-Scooter?
1.Please check the cables on the dashboard first. check the plug-in for slanting and loosening, and then replug it again.
2.Remove the bottom cover and ensure that all wires from the controller are securely connected. And reconnect if necessary.
*If the problem cannot be solved, please replace the instrument +controller to solve the problem. (need the same model)
How Do I Fix Error Code E11/E12/E13 On E-Scooter?
Motor Phase Current Sensor Fault, Check the line of the phase line of the controller or motor. Please replace the controller.
How Do I Fix Error Code E14 On E-Scooter?
Here are steps to Troubleshooting:
1.Check whether the accelerator is completely reset, You can try pressing the accelerator several times to make it completely to its original position.
2.Pull out the electronic accelerator cable then replug it, and restart.
If the problem cannot be solved, please replace accelerator.
How Do I Fix Error Code E15 On E-Scooter?
Here are steps to Troubleshootig:
1.Check whether the brake handle is completely reset, You can try pressing the brake bar a few more times to fuly retum it to its original position.
2.Pul out the electronic brake cable then replug it, and restart lf the problem stil esists, it can be solved by replacing the brake lever.
How Do I Fix Error Code E16 On E-Scooter?
E16 indicates whether the Hall connector of the motor and controller is loose or detached. If it is loose, repair the connection. If E16 still shows, please replace with a new motor wheel.