Frequently Asked Questions

Yes, we will offer more surprise discounts to repeat customers and those with large orders! Please consult our customer service to claim your exclusive discount code!

Yes, you can learn about our discount events from the announcement bar and homepage, and our website guarantees the lowest prices available online during the same period--don’t miss out!

Currently, shipping is not available to Hawaii or Alaska. We apologize for the inconvenience.

Once you place an order, you will receive an email from us with the corresponding order inquiry method and order tracking. You can check your order progress at any time.

We are unable to make any modifications or changes to an order once it has been placed. If you wish to make any changes you may cancel your order and place a new order with the correct information.

Only press the power button ONCE to turn on/off headlight.

Quickly the power button TWICE to switch gears. 4 Gears: ECO, D, S and push assist mode.

Quickly press the power button FOUR TIMES to turn on/off Cruise Control.

Quickly press the power button THREE TIMES to switch between MPH and KM/H.

40 PSI/2.8 BAR.

E10: Communication Fault

E14: Throttle Fault

E15: Brake Fault

E16: Motor Hall Sensor Fault

E50: Over-Voltage