Frequently Asked Questions
Buying
Are there any extra discounts big deal / secondary purchase?
Yes, we will offer more surprise discounts to repeat customers and those with large orders! Please consult our customer service to claim your exclusive discount code!
Can I get some discounts?
Yes, you can learn about our discount events from the announcement bar and homepage, and our website guarantees the lowest prices available online during the same period--don’t miss out!
Shipping
Are your products available for delivery throughout the United States?
Currently, shipping is not available to Hawaii or Alaska. We apologize for the inconvenience.
How do I track my order?
Once you place an order, you will receive an email from us with the corresponding order inquiry method and order tracking. You can check your order progress at any time.
Can I make address/order modifications?
We are unable to make any modifications or changes to an order once it has been placed. If you wish to make any changes you may cancel your order and place a new order with the correct information.
Does ECOROAD offer shipping protection service?
Yes. We offers Seal’s Worry-Free Shipping Protection service at checkout. For a small additional fee, you can get coverage for lost, damaged, or stolen packages with high-value compensation support. For more details, please visit our Shipping Protection page.
About Scooter
How to turn on/off the headlight?
Only press the power button ONCE to turn on/off headlight.
How to change gears?
Quickly the power button TWICE to switch gears. 4 Gears: ECO, D, S and push assist mode.
How to turn on/off cruise control?
Quickly press the power button FOUR TIMES to turn on/off Cruise Control.
How to switch between MPH and KM/H?
Quickly press the power button THREE TIMES to switch between MPH and KM/H.
What's the suggested tire pressure?
40 PSI/2.8 BAR.